When you are designing your space and placing furniture and salon equipment, you want to think about how your layout affects your client. From using salon chairs to the layout of your reception and waiting area, the client needs to come first.
“Client Flow is the most important consideration,” say Backe and Gibson. “From the moment a client walks in the door to the moment they leave the building, what is the experience and what are their touchpoints? When that is all mapped out, you will have a very good idea of how you want the space to look and feel.”
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